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FAQ's

How Can I Get Product/Stock Updates?

You can sign up here for all of our latest product updates.

Are Storybook Cosmetics Cruelty-Free?

Yes, our cosmetics and products are cruelty-free and not tested on animals.

What Are My Payment Options?

We accept PayPal and all major cards.
Please note: you will be charged immediately for both pre-sale and regular stock items.

Where Do You Ship To?

We also ship WORLDWIDE*, international shipping rates and times vary based on location. International orders may be shipped in a bubble mailer for cost and customs reasons.

*Excluding China, Mexico, South America and Thailand. We may have some products that will only be available in the USA due to licensing restrictions but, we will always give notice for those products.

What Are The Shipping Rates

Shipping costs in USD:

  • USA: 1 set = $7   2 or more = $10.50
  • CANADA: 1 set = $15.00    2 = $23.00  3= $34.50
  • EVERYWHERE ELSE*: 1 set = $21.00   2 = $30.50   3= $48.50
    *EXCLUDING CHINA, MEXICO, SOUTH AMERICA, THAILAND AND RUSSIA.
*International orders may be shipped in a bubble mailer for cost and customs reasons.


How Do I Track My Order?

When we ship your items you will receive a tracking number.

When Can I Expect My Order?

Please check the specific item you ordered for shipping estimates. Times vary based on item, your location, etc. Please note: some pre-sale items can have longer wait times. All timeframes are listed in each product description.

Can I Cancel/Modify My Order?

Sorry, we’re unable to change existing orders. As soon as you place your order, we get it processed immediately so you can get it as quickly as possible.

What Is Your Return Policy?

Unfortunately, we cannot accept returns of used cosmetics or cosmetic tools. We’ll gladly accept unused products (less shipping costs).

What Do I Do If I Have A Damaged/Defective Item

Oh no, we’re so sorry about that! Please shoot us an email along with a picture at contact(at)storybookcosmetics.com with “Defective Item” in the subject. Be sure to include your contact info and order number. We promise to make it right.

Do You Have An Influencer/Pro Program?

We do not have an influencer or pro program at this time. If you’re interested on getting more info if we do start one you can sign up here

Do You Do Wholesale?

Thanks for your interest! We don’t do wholesale at this time. We are also not looking for retailers or distributors at this time (unless you’re Sephora). Instead of emailing us to ask, please sign up here so we have you on our list if that changes.

Still have questions this page didn’t answer?

Email us at contact(at)storybookcosmetics.com.

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